Shipping & Returns
95% of the time, pieces are made to order as each piece is unique. Please allow us 7-10 business days to pour and finish your piece. For the holiday season, please allow us 14 business days to guarantee creation of the piece.
We have multiple options for local/national shipping
Free shipping for any order over $75
Most orders under that amount ship for $8-12 depending on the distance and weight.
We ship all of our items via UPS, which is typically the same cost as USPS, only quicker.
We can personally drive and deliver your piece for $8 delivery within 3 miles of 19148
Local pick up:
If you're within the Philadelphia area and would like to pick up your piece, we have 2 options. Choose either in South Philadelphia (Front and Morris) or at our studio in Fishtown (Cecil B Moore and 2nd St). Both options are dependent on our availability, with most morning and late evening hours in South Philly, and most afternoon and early evening hours available in Fishtown.
Pick Up at a Market:
If we will be popping up near you and you'd like to pick up your piece at the market, please order at least 7 days in advance to guarantee piece and we'd be more than happy to bring it.
RETURN & EXCHANGE POLICY
At this time we do not accept returns and all sales are final.
If your order arrives damaged, please notify us within 7days of receipt. Please take photos of the package and the damaged piece. We ship every package with insurance included so that your pieces will be covered due to any mishandling. We will get the situation resolved asap, whether it be starting you a new piece or show you any similar pieces we have in stock that we can ship out immediately.