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FAQ

  • When will my order ship?
    7-10 business days. Everything I offer is handmade and pieces typically are either made to order or ready to ship, with the majority of pieces being made from scratch when ordered so please be patient with us and expect a minimum shipping time of 7 business days, maximum of 10. If you ordered a Medusa of any kind, please expect the 10 days as they're our most intricate pieces to make and take time and focus, these cannot be rushed. We only use UPS shipping so typically orders are delivered in 24-72 hours after shipment. If you have submitted a larger order, I will likely reach out just to touch base with a better time line.
  • Can I pick up my order?
    You are more than welcome to skip the shipping costs (and the wait!) if you're within the Philadelphia area and would like to pick up your order. You can pick up your order at any of our markets with notice, or at our fishtown studio or south philly home. Please note that everything I offer is handmade and pieces typically are either made to order or ready to ship. Most pieces are being made from scratch when ordered so please be patient with us and expect a minimum creation time of 7 business days, maximum of 10. If you ordered a Medusa of any kind, please expect the 10 days as they're our most intricate pieces to make. Once your piece is ready, we'll reach out and figure out a time that will work for both of us for pick up.
  • Do you accept returns?
    Since each piece is handmade, we only accept returns within 7 days of purchase/delivery. If your order is wrong or is damaged upon arrival, we will do everything we can to correct it immediately. Please reach out with either issue and we'll discuss!
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